Product Exchange and Return

In accordance with the Resolution of the Republic of Lithuania “On the Approval of Retail Trade Rules” (hereinafter – Retail Trade Rules), products can be exchanged or returned upon the Buyer’s written or verbal request at the place of purchase or another location indicated by the Seller, convenient for the Buyer, under the following procedure:

When returning a product, the Buyer submits the product to the Seller and states the reason why the purchased product is unsatisfactory, as well as one of the requirements specified in Articles 6.362(1) or 6.362(2) of the Civil Code. When returning a product of inadequate quality, the Buyer submits the product to the Seller, indicates the defect(s) of the product, and, in cases provided for in Article 6.3641(1) of the Civil Code, may request the product to be repaired or replaced. The Consumer has the right to request that the Seller proportionally reduce the price of the product or unilaterally terminate the consumer purchase-sale contract if at least one of the conditions specified in Article 6.3641(4) of the Civil Code is met. When returning a product, the Buyer must complete the return form.

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